Refund Policy

1. Eligible Refunds

We issue refunds or replacements in the following cases:

• Wrong items — you received items different from what you ordered
• Missing items — one or more items from your order are missing
• Quality issues — food is spoiled, stale, or inedible upon delivery
• Order not delivered — your order was marked delivered but you did not receive it

2. How to Request

Contact us within 30 minutes of delivery with:

• Your order number
• Description of the issue
• Photo of the item (if applicable)

Reach us via WhatsApp at +880 1326-655476 or our Facebook page.

3. Resolution

We will resolve valid complaints by either:

• Replacement — re-delivering the correct or missing items
• Refund — returning the amount for the affected items

Delivery fees are non-refundable unless the entire order was not delivered.

4. Non-Eligible Cases

• Change of mind after order is prepared
• Incorrect address provided by the customer
• Customer unavailable at delivery location
• Complaints raised more than 30 minutes after delivery

5. Processing Time

Refund decisions are made within 24 hours. Cash refunds are processed on your next order or returned directly, as agreed with our team.